Full programme

Monday 31 July 2017

Registration (08:30 – 09:00)

Welcome (09:00 – 09:15)

Keynote: Ayub Khan (09:15 – 10:30)

Plenary I (11:00 – 12:30)

Information value and organisational culture – J Broady-Preston

The continuum between micro and strategic assessment – C Madsen & M Hurst

Institutional Comparisons (13:30 – 15:00)

Insights from Jisc & HESA analytics labs – S Burke & L Baylis

Experience assessment – R Fleming-May et al

What is your contribution to the funder’s strategy? – S Fuhles-Ubach

How assessment websites of academic libraries covey information and show value – D Parrish & S Clunie

Attaining Key performance Indicators through benchmark analytics – A Oliver

Innovative Methods I (13:30 – 15:00)

Following our students’ home: using a cultural probe to investigate the experiences of new Doctoral students – F Wilson

University of Massachusetts Amherst Libraries portfolio project – R Lewellen

Insightful assessment: Screen-based eye tracking as user experience research – K Markman

Keeping up quality Information Services during transformation – E Rood & M Buys

Campus Collaboration (15:30 – 17:00)

Communication value across the University: Library assessment across academic, student and administrative affairs – S Walter

The use of academic libraries in turbulent times: student library behaviour and academic performance at the University of Cape Town – K DeJager, M Nassimbeni & W Daniels

A green approach to reducing library storage costs – B Rodger

Library collaborations within the University on analytics and user studies – A Tay & G Soh

Implementing a model for service development in libraries: Collaboration and empowerment – A Forsberg

Strategic Planning (15:30 – 17:00)

One small step: developing a framework for assessing Australian higher education libraries – J Peasley

Linking Assessment to the Strategic Plan in Academic Libraries – K Ball, L Kloda & E Hayden

From vision to success: Assessment workflows for major strategic initiatives – L Horowitz

Organizing for change at Uppsala University Library – L Thorn, S Bohm & K Bystrom

An agile planning framework: design, implementation, and assessment – D Jaggars & D Jones


Sharing experiences with LibQUAL+ – N Boyd & E Theodore-Shusta (11:00 – 12:30)

Moving to a balanced scorecard – P Wadsworth (13:30 – 15:00)

Introduction to assessment methods – H Zaugg (15:30 – 17:00)

Tuesday 1 August 2017

Conference Housekeeping (09:00 – 09:15)

Keynote: Steve New (09:15 – 10:30)

Public libraries (11:00 – 12:30)

Putting it into practice: Public library standards in Wales – C Creaser

Mapping the physical and digital reading habits of Singaporeans – Findings from an integrated quantitative-qualitative study – A Lee

Fast access: Delivering finding aids to an impatient world – C Thompson

Presenting  and using assessment (11:00 – 12:30)

Generating bespoke value and impact evidence to inform a thought-leadership approach to service engagement – K Grieves

Exploiting customer relationship management analytics to improve the student experience – S Killick

Storytime by the numbers: humanizing library assessment through dashboards and data stories – T Alekson

Transforming data into insight: How marketing data can evaluate strategic and operational performance – E Sykes & L Makin

Building student support to facilitate change – S Thompson

Plenary II (13:30 – 15:00)

From engagement to knowledge machines – E Meyer

20/20 vision for academic and public libraries – Ian Reid

Culture and organisation issues (15:30 – 17:00)

Managing transitions: Using William Bridges’s transition model – J Miller

Building a responsive, transformational workplace culture utilising the evidence-based Leadership Framework – L Flanders, J Pilcher & E Scott

ClimateQUAL: Advancing organizational health, leadership and diversity in the service of libraries. A provisional report – C Lowry

Space (15:30 – 17:00)

Getting to know you: Using mixed methods to guide an organizational redesign – H Scalf

Sustainable space assessment: From data collection to visualization and decision-making – M Faber

Learning in informal library spaces: the value for students – S Beatty

Integrating a creativity, innovation, and design studio space within an academic library – H Zaugg

Space: Making the University Library the best place – M Bull Enger


Creating a data inventory – S Hoffmann (11:00 – 12:30)

Ethnographic observation – D Lanclos & A Asher (13:30 – 15:00)

Wearable eye-tracking software use – K Markman (15:30 – 16:15)
Reflective practice – S Corrall & A Pickard (16:15 – 17:00)

Wednesday 2 August 2017

Conference Housekeeping (09:00 – 09:15)

Keynote:  Colleen Cook (09:15 – 10:30)

Archives and National Libraries (11:00 – 12:30)

Developing an evidence based culture for documentary heritage collections – N Bell et al.

Immediate influence or future benefit? The impact of national libraries – R Poll

Inventory and survey of archival collections in the Episcopal Diocese of Chicago: First steps in developing a plan and training materials – W Dole

From a different perspective: Research student presentations (11:00 – 12:30)

Evaluation by contrast: Exploring the impact of libraries in both high- and low-productivity research environments – M Rawls

Electronic information usage in a social sciences research organisation: A value assessment of library services and resources – L Louw

Does the gravity model hold at micro-distances? Investigation into University of Oxford students’ library choices – K Tuomikoski

Reviewing the factors affecting the use of university digital resources – F Alotaibi

Using a longitudinal focus group methodology to measure the value and impact of public libraries – L Appleton

Innovative methods II (13:30 – 15:00)

Mapping student days: Measuring library Value through exploratory multi-sited ethnography – A Asher & D Lanclos

Using data to strategically deploy staffing resources – M Williams

Using Lean Six Sigma to focus the Process Improvement agenda for the University of Sydney Library – D Green

Enhancing library user feedback though activating survey methods – S Mundt

Making a motion for time: Assessment of virtual librarian productivity – H Rick & PJ Purchase

Communicating library value through ‘Grants to States’ planning and evaluation – M Kyrillidou

You get few answers from a survey: What you get is insights and more questions – R Bury & H Jamieson

LibQUAL+ and beyond (13:30 – 15:00)

Longitudinal invariance of LibQUAL+®: How has LibQUAL+® changed over time? – M Kyrillidou, P Natesan & C Cook

Ten years of transformational change, one step at a time: a LibQUAL study – C McCaffrey

After the survey: An integrated strategic approach to action – J Belanger, M Faber & S Hiller

Collections (15:30 – 17:00)

Understanding students’ satisfaction with Open Educational Resources as course materials – S Jaggars, A Folk & D Mullins

COUNTER: release 5 of the Code of Practice – L Estelle

Did you find it? The Curtin materials availability survey – D Wells

Applying a collections categorisation framework: a pilot project at the University of York – R Elder

Using dashboards and automated scripts to improve end to end processes – N C Yong & E A Cheng

Information Literacy and Liaison (15:30 – 17:00)

Choose your own adventure-style information literacy assessment – M Faber

Performance measures for liaison librarians: documenting impact to communicate value – D Mack, G White & Y Luckert

Measuring information literacy outcomes: process as value-added – G Careaga et al.

What’s in a rubric?: Meaningful scoring of information literacy instruction – G Badia

Enduring exposure: Methodology from tracking information literacy in science students (TILISS) – D Pan et al.


Human-centred design – P-J Heath (11:00 – 12:30)

UX interviewing techniques – F Wilson (13:30 – 15:00)

ARL taskforce consultation – S Baughman & E Shore (15:30 – 17:00)

Colloquia (17:00 – 18:00)

Representatives from four ‘library associations’ (UK, USA, Australia, France) lead a discussion on the five-year horizon for performance measurement in libraries.

Conference Close (18:00)


Full details of all the presentations are available here.