Ayub Khan, MBE, Vice President of CILIP
Ayub spent his early career in education and children and young people’s services. He was later Project Officer for the new Library of Birmingham and is now Head of Libraries and Face to Face services for Warwickshire, England.
He is Digital Lead for the Society of Chief Librarians, Vice President of the Chartered Institute of Library and Information Professionals , a member of the Library Buildings Committee of the International Federation of Library Associations, and a former member of the UNESCO Culture Committee. He is on the British Library’s Public Lending Right Committee, and the editorial board of New Library World. He is a peer reviewer of library and cultural services for the Local Government Association.
Ayub has written articles and publications on library design and theory, and chaired the CILIP working group on national guidelines for locally-elected politicians. He recently led on the national procurement of digital online content for public libraries in England.
Ayub’s interest extends to international library development, with a strong focus on diversity and inclusion. He has worked on library projects in several countries for the British Council and is currently advising on modernising public library services in Bangladesh, co-funded by the Bill and Melinda Gates Foundation.
Dr Steve New, Professor of Operations Management, Saïd Business School, University of Oxford
Steve New is Associate Professor in Operations Management at Saïd Business School, University of Oxford, and a Fellow in Management Studies at Hertford College. Steve began his career as an engineer, working for Rolls Royce while completing a degree in physics at Southampton University. After a spell in management consultancy, he completed his doctorate at Manchester Business School (MBS). This work was sponsored by the Eaton Corporation, for whom Steve worked while studying. He subsequently taught at the Manchester School of Management, UMIST (now merged with MBS), before joining Saïd Business School in 1996, where he has served as Vice Dean of the school. Steve has published extensively in the fields of procurement, supply chain management and quality improvement, with his work appearing in journals ranging from the Harvard Business Review to the British Medical Journal. Much of his work is inter-disciplinary, and he collaborates extensively with colleagues from across disciplines. He regularly works as a consultant with a wide range of clients in the private, public and third sectors.
Dr Colleen Cook, PhD, Trenholme Dean of Libraries, McGill University
Colleen Cook has been the Trenholme Dean of Libraries at McGill University since 2011 and was recently reappointed for a second term as Dean. She came to McGill from Texas A&M University, where she was Dean of Libraries and holder of the Sterling C. Evans Endowed Chair. She currently serves as Chair of the Canadian Association of Research Libraries (CARL) Assessment Committee and is a member of the Association of Research Libraries (ARL) Assessment Program Visioning Task Force. She serves as an advisor to the International Federation of Library Association’s (IFLA) work with UNESCO in support of the United Nation’s sustainable development goals around access to information.
Dr. Cook’s research and service expertise lies in library assessment. Dr. Cook helped develop and promote LibQUAL+®, the premier assessment tool for measuring library service quality internationally. She is very active in library assessment having chaired IFLA’s Statistics and Evaluation Section Standing Committee, ARL’s Statistics and Assessment Committee, the LibQUAL+® Steering Committee, and the American Library Association (ALA) Committee on Research and Statistics.
In 2001 Dr. Cook earned her Ph.D. with a concentration in Methods in Higher Education from the College of Education and Human Development at Texas A&M. She holds a BA in German and MLS degree from the University of Texas at Austin and an MA from Texas A&M University.